Return & Exchange
Return & Exchange Policy
Shirt Returns & Exchanges
We want you to love what you wear. That’s why we offer simple return and exchange options for shirts:
- Faulty Item? We’ve Got You Covered: If your shirt arrives with any defect or fault, we’ll replace it at no extra cost.
- Need a Different Size, Color, or Design? No problem! We’re happy to help with exchanges. Please note: Customers are responsible for the delivery charges for exchange requests.
- Timeframe: All replacement or exchange requests must be made within 7 days of delivery.
Shoe Warranty – 5 Months of Confidence
Our shoes are built to last—and we back them with a 5-month warranty for your peace of mind:
- Full Replacement: If the sole cracks or the leather gets damaged automatically, we’ll replace the shoes at no cost.
- Repair Service: For minor issues, we offer free professional repairs.
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Warranty Conditions:
- Does not cover water damage or carelessness
- Our team will assess the shoe’s condition to determine whether a repair or replacement is needed.
How to Request a Return, Exchange, or Warranty Claim
Getting help is quick and easy:
- Message us on Instagram: @afilado.pk
- Include Your Order ID: Make sure to mention your order ID and describe the issue.
- Let Us Know Your Request: Whether it’s a return, exchange, or warranty claim—we’re here to help.
Your satisfaction means everything to us.
Thank you for choosing Afilado!